FAQ

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  • Account:How to find password? View
    • Answer:① Click ‘Forget password’ in the right bottom corner; ② Click ‘Confirm’ after entering your account and bound email; ③ Check your email and click the password reset link, then you can change password in the page; ④ If you haven’t bound email when you registered the account, you can contact GM and offer information to bind email. Then you can find password through the steps above.

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  • Account:How to find yahgame account? View
    • Answer:Please contact GM via Facebook and the following information: The game you played, server, character name, binding email and top-up record.

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  • Account:How to unbind Facebook account or email? View
    • Answer:①For accounts safety, you cannot change it once the FB account is bound; ② If you need to change the binding email, please contact GM.

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  • Payment:How to check the status of cash card if you have topped up but not receiving game points? View
    • Answer:Please make sure the card has been used, then you can contact GM and provide the information via Facebook, we'll check for you.

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  • Payment:How to top up via website? View
    • Answer:① Login your account; ② Select Game - Server - Character - Top up method - Amount; ③ Confirm the order; ④ Forward to billing page.

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  • Payment:Why I topped up successfully but not receiving game points? View
    • Answer:It can be network delay. Please wait patiently and refresh the page. If you still have not received game points, you can contact GM and provide the information via Facebook.

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  • Game:Login problem View
    • Answer:Please make sure your network is good and then you can check the notice on Facebook or consult GM.

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  • Game:Can I play the game on PC? View
    • Answer:Yes, you can! You can find a mobile phone simulator on Google. Choose the one you like and download it.

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  • Game:What to do when you find someone use too much bad words in the game? View
    • Answer:You can take a screenshot and report it to GM. We will take action according to the situation.

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  • Game:When you find some players selling game points via World channel or mail in game, can you trust them? View
    • Answer:Never trust them! We will never appoint any players to release the event information for us. You can know more event information from the notice in game and Facebook. Please protect yourself from liars.

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